Terms & Conditions

Welcome to SleepyStyle. These Terms & Conditions govern your use of the SleepyStyle website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and pricing displayed on our website are accurate.

Product images are provided for illustrative purposes and may vary slightly from the actual product due to lighting, photography, screen settings, manufacturing variations, or other factors.

2. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted once payment has been successfully received and the order has been confirmed by SleepyStyle.

We reserve the right to cancel or refuse an order where there is a legitimate reason to do so, including suspected fraudulent activity, incorrect pricing, product availability issues, or payment-related problems.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy.

3. Pricing and Payment

All prices displayed on our website are shown in the applicable currency at checkout.

Payment must be successfully completed before an order can be fulfilled.

We use third-party payment providers to process payments securely. SleepyStyle does not unnecessarily store customers' full payment card details.

4. Shipping and Delivery

Orders are shipped using our available delivery services.

Once an order has been dispatched, delivery generally takes 3–7 working days.

Delivery times are estimates and may vary due to courier operations, public holidays, weather, incorrect delivery information, or circumstances outside of our reasonable control.

Customers are responsible for providing accurate delivery information when placing an order.

Please refer to our Shipping & Delivery Policy for additional information.

5. Returns, Exchanges and Refunds

Returns, exchanges and refunds are handled in accordance with our Return & Refund Policy and applicable South African consumer law.

Once a refund has been approved, it will be processed within 3–5 working days.

Refunds may be issued via EFT or the payment gateway used for the original transaction.

Customers should contact us before returning an item so that the appropriate return instructions can be provided.

6. Customer Responsibilities

Customers agree to provide accurate and complete information when placing an order, including their name, contact information, billing information, and delivery address.

Customers are responsible for ensuring that their contact and delivery information remains accurate.

7. Website Use

Customers may use our website for lawful purposes only.

You may not use the website to engage in fraudulent activity, attempt to gain unauthorised access to our systems, interfere with the operation of the website, or use our website in a way that violates applicable laws.

8. Intellectual Property

The SleepyStyle website, including its original text, graphics, logos, images, designs, and other content, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, or commercially exploit our original website content without prior written permission.

9. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, website technology providers, analytics services, and other service providers.

These third parties may have their own terms and privacy policies, which may apply to the services they provide.

10. Website Availability

We aim to keep our website available and operating correctly. However, we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

11. Limitation of Liability

To the extent permitted by applicable law, SleepyStyle will not be responsible for delays, interruptions, or failures caused by circumstances outside of our reasonable control, including courier delays, payment provider issues, technical failures, or other third-party service disruptions.

Nothing in these Terms & Conditions limits any rights or protections that cannot lawfully be excluded under applicable South African law.

12. Privacy

Customer information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be processed as necessary to fulfil orders, process payments, provide customer support, arrange delivery, prevent fraud, and comply with applicable legal obligations.

13. Changes to These Terms

SleepyStyle may update these Terms & Conditions from time to time. Any updated version will be published on our website.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law and the rights available to consumers under applicable legislation.

15. Contact Us

For questions regarding these Terms & Conditions, orders, shipping, returns, or refunds, please contact SleepyStyle:

Email: stylesleepy@gmail.com
Call or WhatsApp: 073 873 2630

When contacting us about an order, please provide your order number where possible.