Privacy policy

Privacy Policy

SleepyStyle respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws of the Republic of South Africa.

1. Responsible Party

For purposes of POPIA, SleepyStyle is responsible for the processing of personal information collected through our website and services.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect personal information including:

  • Full name and surname

  • Email address

  • Telephone or mobile number

  • Billing address

  • Delivery address

  • Order details

  • Transaction and payment-related information

  • Information provided when contacting customer support

  • Information submitted through forms on our website

  • Information necessary to process returns, refunds or exchanges

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, website activity, and related technical information.

3. How We Collect Personal Information

Where reasonably practicable, we collect personal information directly from you when you:

  • Place an order

  • Create or use an account

  • Contact us

  • Submit information through our website

  • Request a return, refund, or exchange

  • Subscribe to communications or marketing

  • Use or interact with our website

We will not collect personal information that is excessive or unnecessary for the purpose for which it is being processed.

4. Purposes for Processing Personal Information

We may process your personal information for specific, explicit, and legitimate purposes, including:

  • Processing and fulfilling your orders

  • Processing payments

  • Arranging delivery

  • Providing order and delivery updates

  • Processing returns, refunds, and exchanges

  • Responding to enquiries and providing customer support

  • Verifying transactions

  • Preventing fraud and unauthorised transactions

  • Maintaining and improving our website and services

  • Managing our customer relationship

  • Complying with legal and regulatory obligations

  • Resolving disputes

  • Protecting our business, customers, and website

  • Sending marketing communications where permitted by law and where the necessary requirements have been met

Personal information will be processed lawfully, reasonably, and only for appropriate purposes in accordance with POPIA.

5. Lawful Basis for Processing

We will process personal information only where there is a lawful basis to do so under POPIA.

This may include where:

  • You have provided consent;

  • Processing is necessary to perform a contract with you, such as fulfilling an order;

  • Processing is required to comply with a legal obligation;

  • Processing is necessary to protect a legitimate interest recognised under applicable law; or

  • Another lawful basis permitted by POPIA applies.

Where consent is relied upon, you may withdraw your consent, subject to circumstances where processing may continue on another lawful basis permitted by law.

6. Accuracy of Personal Information

We take reasonable steps to ensure that personal information in our possession is accurate, complete, not misleading, and kept up to date where necessary.

You should notify us if any personal information you have provided is incorrect or has changed.

7. Payment Information

Payments may be processed through third-party payment gateways.

Payment providers may collect and process payment information in accordance with their own privacy policies and security procedures.

SleepyStyle does not intentionally store customers' full payment card details on our website.

8. Sharing Personal Information

We may provide relevant personal information to trusted third parties where this is necessary for legitimate business purposes or to provide services to you.

These third parties may include:

  • Payment gateways and payment processors

  • Courier and delivery companies

  • Shopify and other e-commerce service providers

  • Website hosting and technology providers

  • Fraud prevention and security providers

  • Analytics and technical service providers

  • Customer support and communication providers

  • Professional advisers where reasonably necessary

  • Government, regulatory, or law-enforcement authorities where legally required

We aim to limit the personal information shared to what is reasonably necessary for the relevant purpose.

9. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against:

  • Loss

  • Damage

  • Unauthorised access

  • Unauthorised disclosure

  • Unauthorised modification

  • Unlawful processing

  • Unauthorised destruction

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Retention of Personal Information

We will not retain personal information for longer than is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law.

Information may be retained where necessary for legal, accounting, tax, fraud-prevention, dispute-resolution, regulatory, or legitimate business purposes.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Operate and maintain website functionality

  • Remember preferences

  • Understand website usage

  • Improve our website and services

  • Analyse website traffic

  • Support security and fraud prevention

  • Support advertising and marketing activities where applicable

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

12. Direct Marketing

Where permitted by POPIA and other applicable laws, we may use personal information for direct marketing purposes.

Where consent is required, we will obtain the appropriate consent.

You may object to the processing of your personal information for direct marketing purposes and may request that we stop sending marketing communications to you.

13. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you have rights under POPIA, including the right to:

  • Request confirmation of whether we hold personal information about you;

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete personal information;

  • Request deletion of personal information where legally applicable;

  • Object to certain processing of your personal information;

  • Withdraw consent where processing is based on consent;

  • Object to the use of your personal information for direct marketing;

  • Lodge a complaint regarding the processing of your personal information.

14. International Transfers

Some of our service providers may process or store information outside the Republic of South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable POPIA requirements.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

Third-party providers may have their own privacy policies and terms. SleepyStyle is not responsible for the privacy practices of third-party websites or services that are outside our control.

16. Children's Personal Information

Our website is not intentionally designed to collect personal information from children without the appropriate consent or lawful basis required under applicable law.

Where applicable, we will take reasonable steps to protect children's personal information in accordance with POPIA.

17. Complaints

If you believe that your personal information has been processed unlawfully or that your privacy rights have been infringed, you may contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa.

18. Contact Us

For privacy-related questions, requests, or concerns, please contact SleepyStyle:

Email: stylesleepy@gmail.com
Call or WhatsApp: 073 873 2630

When submitting a request relating to your personal information, please provide sufficient information for us to identify you and process your request appropriately.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, website, technology, or applicable laws.

Any updated version will be published on our website.