Return & Refund Policy

At SleepyStyle, we want our customers to have a smooth and reliable shopping experience. 

Returns

Customers may contact us regarding a return if an item is damaged, defective, incorrect, or does not meet the applicable return requirements.

To request a return, please contact us with your order number and details of the reason for the return. We may request photographs or other information to assess the issue.

Items returned due to a change of mind should be unused, in their original condition, and include original packaging, tags, and accessories where applicable.

Please do not send an item back before receiving return instructions from us.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible. We will assess the issue and, where applicable, arrange a replacement, repair, or refund in accordance with applicable consumer law.

Refunds

Once a refund has been approved, the refund will be processed within 3–5 working days.

Refunds may be issued via:

• EFT

• The payment gateway used for the original transaction

The time for funds to reflect may also depend on the customer's bank or payment provider.

Return Shipping

Where a return is due to a customer change of mind, the customer may be responsible for the applicable return shipping costs.

Where an item is confirmed to be faulty, damaged, or incorrectly supplied, SleepyStyle will address the matter in accordance with applicable consumer law.

Exchanges

Exchanges may be available where the requested replacement item is in stock. Customers should contact us before returning an item so that we can provide the appropriate instructions.

Contact Us

For any questions regarding returns or refunds, please contact SleepyStyle:

Email: stylesleepy@gmail.com
Call or WhatsApp: 073 873 2630

When contacting us about an order, please provide your order number where possible.